Refund and cancellation policy

1. Money-back guarantee commitment

In order to protect your consumer rights and interests, purchase a Firefly subscription plan to enjoy money-back guarantee support.If you encounter technical problems after purchase or the purchased service is not activated, you can apply for a refund within 3 days.

2. Refund application process

If you need to apply for a refund, please send an email to the administrator's mailboxOr add a WeChat administrator, explain your order number and the reason for the refund, and the administrator will complete the review and refund the same way for you within 24 hours.

3. Cancellation and renewal instructions

At present, the domestic version does not support online payment and automatic automatic deduction and renewal. All authorizations are activated by customer service with manual assistance.No automatic deduction will occur after the authorization expires. If you need to renew, you can contact customer service on WeChat or email to activate it.

4. Contact the administrator

Administrator email:| WeChat administrator：reloaded1234567